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Our case studies show real examples of brands that grew faster and smarter with SRB’s end-to-end e-commerce solutions.
01
Problem
A mid-sized FMCG company faced challenges in scaling its online sales.
Product listings across marketplaces were inconsistent, stockouts happened frequently due to poor warehouse coordination, and order processing delays caused customer complaints. Without proper reporting, the brand struggled to track performance and optimize campaigns.
02
Approach
The FMCG company reached out to SRB to help streamline their e-commerce operations.
After an initial consultation, SRB conducted a full audit of their online channels, warehouse processes, and customer feedback to identify key bottlenecks and growth opportunities.
03
Solutions
SRB applied its expertise across account management, merchandising, order fulfillment, customer service, and reporting
Account Management centralized their e-commerce operations, ensuring consistent promotions across platforms.
Merchandising & Content Production upgraded product descriptions and visuals, improving product visibility.
Order Processing & Warehouse Fulfillment reduced stock discrepancies and ensured on-time deliveries.
Customer Service responded quickly to inquiries, reducing negative reviews.
Reporting & Insights highlighted sales trends, enabling better demand forecasting and promotional planning.
04
The Results
In just four months, the FMCG brand achieved a 30% increase in online sales.
Within just four months, the FMCG brand achieved:
30% increase in online sales
45% reduction in order cancellations
Significant improvement in customer satisfaction, reflected in more positive reviews
Higher repeat purchases from loyal customers
Stronger market positioning supported by data-driven product launches